SERVICES

Contact info

Our office Schwanseestraße 69A, 81549 München-Obergiesing-Fasangarten, Germany
Phone 491783481689
Email aboutus@taporcu.store

Return & Refund Policy

Last updated: August 11, 2026

At TAPORCU, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may have the right to return the product in accordance with applicable German and European consumer protection laws.

This Return & Refund Policy explains our procedures for returns, refunds, exchanges and defective products.

Nothing in this policy limits or excludes any mandatory statutory consumer rights.

1. Seller Information

TAPORCU

Schwanseestraße 69A
81549 München-Obergiesing-Fasangarten
Germany

Phone: +49 178 3481689
Email: aboutus@taporcu.store
Website: taporcu.store

2. Statutory Right of Withdrawal

If you are a consumer purchasing products from our online store, you generally have a statutory right to withdraw from your purchase within 14 days without providing a reason.

For purchases of goods, the withdrawal period generally begins on the day you, or a third party designated by you who is not the carrier, receives the goods.

If your order consists of multiple goods delivered separately, the applicable withdrawal period is calculated according to the applicable statutory rules.

The statutory right of withdrawal is separate from any voluntary return or exchange policy offered by TAPORCU.

EU consumer law provides a 14-day cooling-off period for most online purchases.

3. How to Exercise Your Right of Withdrawal

To exercise your statutory right of withdrawal, you must clearly inform us of your decision to withdraw from the contract.

You may contact us by email:

Email: aboutus@taporcu.store

Please include, where possible:

Your full name
Order number
Product(s) you wish to return
Date of purchase
Date of delivery
Your contact information

You may also use the applicable statutory model withdrawal form.

You do not have to provide a reason for exercising your statutory right of withdrawal.

4. Return Period

After informing us that you wish to withdraw from the contract, you must generally send the goods back without undue delay and, in any event, within the period prescribed by applicable law.

The return deadline will generally be considered met if you dispatch the goods before the applicable return period expires.

Please keep your shipping receipt or other proof of return until the return has been processed.

5. Condition of Returned Products

You may handle and inspect the product to the extent necessary to establish its nature, characteristics and functionality.

However, if the product has been handled beyond what is necessary for such inspection, you may be responsible for any resulting loss in value where permitted by applicable law.

We therefore recommend:

Keeping the original packaging where reasonably possible;
Avoiding unnecessary use of the product;
Returning all accessories and included components;
Protecting the product adequately during transportation;
Including the order information with the return.

We will not refuse a statutory withdrawal solely because the original packaging is missing where such refusal would unlawfully restrict your statutory rights.

6. Return Shipping Costs

Unless we have expressly agreed to bear the return costs, the consumer generally bears the direct cost of returning goods following a statutory withdrawal, provided that the consumer was properly informed of this obligation before the purchase.

If the product is defective, incorrect or damaged due to a problem for which TAPORCU is responsible, the applicable statutory rules regarding return costs apply and the consumer will not be required to bear costs that the law places on the seller.

EU consumer rules require sellers to inform consumers in advance when the consumer is expected to pay return shipping costs.

7. Refunds

If you validly exercise your statutory right of withdrawal, we will refund the payments received from you in accordance with applicable law.

The refund generally includes:

The purchase price of the returned product; and
The cost of the least expensive standard delivery option offered by us for the original order, where required by law.

If you selected a more expensive delivery method than the least expensive standard delivery option available, we are generally not required to reimburse the additional amount resulting from your choice.

8. When Will the Refund Be Made?

We will process the refund without undue delay and within the period required by applicable law after receiving your withdrawal notice.

For goods, we may withhold reimbursement until:

We have received the returned goods; or
You have provided evidence that the goods have been sent back,

whichever occurs first, where permitted by law.

This rule is consistent with EU consumer requirements concerning refunds following withdrawal.

9. Refund Method

Refunds will normally be made using the same payment method used for the original transaction, unless another method has been expressly agreed with you.

You will not normally be charged a refund fee solely because you exercise your statutory withdrawal right.

10. Exchanges

If you would like to exchange a product for another item, please contact us at:

aboutus@taporcu.store

An exchange is generally handled as follows:

Contact us with your order number;
Tell us which product you would like to exchange;
We will confirm whether the requested replacement is available;
We will provide the applicable return instructions.

A voluntary exchange policy does not replace or limit your statutory right of withdrawal or your statutory rights concerning defective goods.

If the requested replacement is unavailable, we may offer a refund or another legally appropriate solution.

11. Defective or Damaged Products

If you receive a product that is:

Defective;
Damaged;
Incomplete;
Different from the product ordered; or
Not in conformity with the contract,

please contact us as soon as reasonably possible.

Email: aboutus@taporcu.store

Please provide:

Order number;
Product name;
Description of the problem;
Photographs showing the defect or damage, where appropriate.

Photographs can help us process your request more quickly, but we will not require unnecessary evidence where doing so would unlawfully restrict your statutory rights.

12. Statutory Rights for Defective Goods

Your statutory consumer rights remain fully applicable if a product is defective or does not conform to the contract.

Depending on the circumstances, you may have the right to:

Repair;
Replacement;
Reduction of the purchase price;
Cancellation of the contract and refund.

Under EU consumer protection rules, consumers generally have a minimum two-year legal guarantee for goods that are defective or do not conform to what was agreed, subject to applicable national rules and circumstances.

We will handle defective-product claims in accordance with the applicable German statutory warranty provisions.

13. Return Costs for Defective Products

If a product is defective and the applicable law requires TAPORCU to bear the costs of returning the product, we will not require the consumer to bear those costs.

Depending on the circumstances, we may provide return instructions or otherwise arrange an appropriate return solution.

Consumers are generally entitled to have defective goods repaired or replaced without cost, including applicable shipping costs.

14. Wrong Product or Missing Items

If you receive an incorrect product or your order is missing an item, please contact us at:

aboutus@taporcu.store

Please provide your order number and details of the issue.

We will investigate the order and, where appropriate, arrange:

Delivery of the missing item;
Replacement of the incorrect product;
A refund; or
Another appropriate remedy required by applicable law.

You will not be required to pay additional costs caused by an error attributable to TAPORCU.

15. Products Damaged During Delivery

If your product arrives visibly damaged, we recommend taking photographs of:

The outer packaging;
The shipping label;
The damaged packaging;
The product damage.

Please contact us at aboutus@taporcu.store as soon as reasonably possible.

Failure to notify us immediately does not automatically remove your statutory consumer rights.

We will work with the relevant delivery provider to resolve the issue.

16. Non-Returnable Products

The statutory right of withdrawal does not apply to every type of product.

Depending on the specific product and circumstances, exceptions may apply to certain goods, including:

Goods made according to the consumer’s specifications;
Clearly personalized goods;
Goods that are liable to deteriorate or expire rapidly;
Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed;
Other goods falling within statutory exceptions.

Only exceptions that are actually applicable under German law will be relied upon.

The EU confirms that personalized products and certain other categories may fall outside the standard 14-day withdrawal right.

17. Original Packaging

We recommend returning products in their original packaging whenever reasonably possible.

However, the absence of original packaging does not by itself eliminate a consumer’s statutory withdrawal right where such a requirement would be unlawful.

If appropriate, please use suitable protective packaging to prevent damage during return transportation.

18. Return Address

Before returning any product, please contact us first.

Do not automatically send a return package to the address shown in this policy unless we have confirmed that this is the appropriate return address for your order.

After receiving your return request, we will provide the applicable return instructions.

Customer Service Email:
aboutus@taporcu.store

This procedure helps us identify your order and process your return correctly.

19. Refunds for Partial Returns

If you return only part of an order under your statutory withdrawal right, we will refund the amount applicable to the returned product(s).

The treatment of original delivery costs will follow the applicable statutory rules.

Where applicable, additional delivery costs resulting from the customer’s choice of an upgraded delivery method will not be reimbursed.

20. Sale and Discounted Products

Discounted, promotional and sale products are generally subject to the same statutory consumer rights as products sold at the regular price.

A product being sold at a discount does not automatically remove the consumer’s statutory right of withdrawal or legal rights concerning defective goods.

Where a specific product has a clearly disclosed limitation permitted by law, the applicable information will be provided before purchase.

21. Voluntary Return Policy

Any voluntary return period offered by TAPORCU in addition to the statutory 14-day withdrawal right will be clearly stated on the relevant website page or promotional material.

A voluntary return policy may provide additional benefits, but it cannot reduce or replace mandatory statutory consumer rights.

If no separate voluntary return period is expressly stated, the statutory withdrawal and warranty rights described in this policy apply.

22. Refund Delays

If your refund has not been received within the applicable processing period, please contact us.

Before contacting us, we recommend checking:

Your original payment method;
Your bank or payment provider;
Your order number;
Whether the returned goods have been received.

If there is a problem with the refund, we will investigate the matter promptly.

23. Consumer Protection

Nothing in this Return & Refund Policy is intended to exclude, restrict or waive any mandatory rights provided to consumers under German or European law.

Where this policy conflicts with mandatory consumer protection legislation, the applicable statutory provisions will prevail.

24. Contact Us

For return, refund, exchange or defective-product inquiries, please contact: