Transportation policy
Last updated: August 11, 2026
At TAPORCU, we aim to provide a reliable, convenient and transparent delivery experience for all customers.
This Shipping Policy explains how orders are processed and delivered when you purchase products from our online store.
Unless otherwise stated, this policy applies to consumer orders placed through taporcu.store.
Nothing in this policy limits any mandatory consumer rights provided under applicable German or European law.
1. Seller Information
TAPORCU
Schwanseestraße 69A
81549 München-Obergiesing-Fasangarten
Germany
Phone: +49 178 3481689
Email: aboutus@taporcu.store
Website: taporcu.store
2. Shipping Destinations
We currently offer delivery to selected countries within Germany and Europe.
The countries available for delivery, together with any applicable shipping charges, will be displayed during the checkout process.
Shipping availability may vary depending on:
- Product type;
- Product size or weight;
- Destination;
- Local delivery restrictions;
- Availability of suitable shipping services.
If a particular destination is not available at checkout, we may not currently be able to deliver to that destination.
3. Order Processing
Orders are normally processed after successful payment confirmation.
Our general order processing time is:
1–3 business days
Business days generally exclude Saturdays, Sundays and public holidays.
During periods of exceptionally high order volume, promotions, holidays or unforeseen circumstances, processing may take longer.
If there is a significant delay affecting your order, we will provide appropriate information where required.
4. Estimated Delivery Times
Estimated delivery times depend on the destination and shipping method selected.
As a general indication:
Germany
Estimated delivery: 7–9 business days after dispatch.
European Union
Estimated delivery: 7–10 business days after dispatch.
Other European destinations
Estimated delivery: 7–14 business days after dispatch, depending on the destination and carrier.
These are estimated delivery times and are not guaranteed delivery dates unless a specific delivery date has been expressly agreed.
Delivery may take longer during:
- Public holidays;
- Peak shopping periods;
- Severe weather;
- Transport disruptions;
- Customs procedures;
- Carrier delays;
- Other circumstances beyond our reasonable control.
5. Shipping Costs
Shipping costs depend on the destination, order size, weight and applicable shipping method.
The applicable shipping fee will be clearly displayed during checkout before you submit your order.
If free shipping is available for certain orders, the relevant conditions will be displayed on the website or during checkout.
No additional shipping charge will be imposed after the order has been placed unless otherwise agreed with you or required by law.
6. Order Tracking
Where a tracking service is available, you may receive a shipping confirmation containing tracking information after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
If your tracking information has not been updated for an extended period, please contact us:
Email: aboutus@taporcu.store
Please include your order number so that we can investigate the shipment.
7. Delivery Address
Customers are responsible for providing complete and accurate delivery information.
Please carefully check the following information before completing your order:
- Full name;
- Street and house number;
- Apartment/unit number, if applicable;
- Postal code;
- City;
- Country;
- Telephone number, where required.
If you discover an incorrect address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to correct the address before dispatch, but we cannot guarantee that an address change will be possible once an order has entered the shipping process.
8. Failed Delivery
A delivery may fail for reasons including:
- Incorrect or incomplete address;
- Recipient unavailable;
- Failure to collect a parcel from a designated collection point;
- Refusal to accept delivery;
- Carrier access problems;
- Other circumstances attributable to the recipient.
If a shipment is returned to us because of an incorrect address or another circumstance attributable to the customer, please contact us to arrange the next steps.
Additional shipping costs may apply where legally permissible and where the additional cost results from circumstances attributable to the customer.
Mandatory consumer rights remain unaffected.
9. Delayed Deliveries
We make reasonable efforts to meet the estimated delivery times stated on our website.
However, delivery dates may be affected by circumstances outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Strikes;
- Transport disruptions;
- Customs delays;
- Government restrictions;
- Public holidays;
- Carrier operational problems;
- Technical failures;
- Other unforeseeable events.
If a delay becomes significant, we will provide information and remedies required under applicable law.
Nothing in this section limits your statutory consumer rights.
10. Lost Shipments
If your order appears to have been lost during transportation, please contact us.
Email: aboutus@taporcu.store
Please provide:
- Order number;
- Name used for the order;
- Delivery address;
- Tracking number, if available.
We will investigate the shipment with the relevant carrier.
For consumer purchases, the risk of accidental loss generally remains with the seller until the goods are delivered to the consumer or to a third party designated by the consumer, subject to applicable statutory rules.
11. Damaged Packages
If your package arrives visibly damaged, we recommend taking photographs of:
- The outer packaging;
- Shipping label;
- Damaged areas;
- Product and internal packaging.
Please contact us at aboutus@taporcu.store as soon as reasonably possible.
We will review the matter and work with the relevant carrier where necessary.
Please note that failure to report visible damage immediately does not automatically remove any statutory consumer rights.
12. Incorrect or Missing Items
If you receive:
- The wrong product;
- A different quantity than ordered;
- A missing product;
- An incomplete product;
please contact us as soon as possible.
Email: aboutus@taporcu.store
Please provide your order number and, where possible, photographs of the received package and products.
If the problem is attributable to TAPORCU, we will provide an appropriate solution in accordance with applicable law, which may include:
- Replacement;
- Delivery of missing items;
- Refund;
- Other legally required remedy.
You will not be charged additional shipping costs caused by an error attributable to TAPORCU.
13. Customs, Duties and Taxes
For shipments within the European Union, products are generally transported without customs duties between EU Member States, although applicable VAT and other taxes may apply depending on the transaction and destination.
For deliveries to countries outside the EU, customs duties, import taxes, handling fees or other charges may apply.
Unless otherwise stated at checkout, such charges may be the responsibility of the customer.
Customers are responsible for complying with applicable import requirements in their destination country.
TAPORCU cannot guarantee that customs authorities will not delay or inspect a shipment.
14. International Shipping
For international European deliveries, estimated delivery times may vary depending on:
- Destination country;
- Local carrier;
- Customs procedures;
- Local delivery conditions;
- Weather;
- Public holidays;
- Other logistical circumstances.
International delivery estimates are therefore provided for guidance only unless a specific delivery time has been expressly agreed.
15. Split Shipments
Depending on product availability, order size or logistics requirements, an order may occasionally be shipped in multiple packages.
If your order is divided into several shipments, you may receive separate tracking information.
Where additional shipping costs arise because of a split shipment initiated by TAPORCU, these will not be charged to the customer unless otherwise clearly agreed.
16. Backordered or Temporarily Unavailable Products
If a product becomes temporarily unavailable after an order has been placed, we may contact you regarding the expected availability.
Where a significant delay occurs, you will retain any mandatory rights available under applicable law, including rights concerning cancellation or termination where the statutory requirements are met.
17. Delivery to Third Parties
If you request delivery to a third party, such as a family member, friend or workplace, the goods may be delivered to the address and person designated by you.
For consumer purchases, statutory rules concerning transfer of risk continue to apply.
18. Delivery Inspection
We recommend checking the package and products after delivery.
If the product appears damaged, defective or incorrect, please contact us as soon as reasonably possible.
Photographs and other information may help us process your request more efficiently.
However, we will not require customers to comply with procedures that unlawfully restrict their statutory consumer rights.
19. Returns and Shipping
Shipping information relating to returns is governed by our Return & Refund Policy and Withdrawal Policy (Widerrufsbelehrung).
If you exercise your statutory right of withdrawal, the applicable rules concerning return shipping costs will apply.
If goods are defective, incorrect or damaged and TAPORCU is legally responsible for the return, the applicable statutory rules concerning return costs will apply.
20. Consumer Delivery Rights
For consumer contracts, mandatory German and European consumer protection rules apply.
Nothing in this Shipping Policy is intended to:
- Exclude statutory delivery rights;
- Transfer delivery risks to the consumer prematurely;
- Remove statutory cancellation rights;
- Restrict statutory warranty rights;
- Require consumers to pay costs that the law places on the seller.
Where this Shipping Policy conflicts with mandatory applicable law, the mandatory legal provisions will prevail.
21. Delivery Confirmation
Where available, the carrier may provide delivery confirmation or tracking information.
A carrier’s electronic delivery record may be used as part of the shipment investigation process.
However, delivery records do not automatically override a customer’s statutory rights where the goods were not actually delivered.
22. Contact Us About Shipping
If you have any questions regarding shipping or delivery, please contact us:
TAPORCU
Schwanseestraße 69A
81549 München-Obergiesing-Fasangarten
Germany
Email: aboutus@taporcu.store
Phone: +49 178 3481689
When contacting us regarding an order, please include your order number whenever possible.
23. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect:
- Changes in shipping services;
- Changes in delivery destinations;
- Changes in shipping prices;
- Changes in carriers;
- Changes in applicable laws;
- Changes to our business operations.
The latest version will be published on this page.